Technical Support

All products offered at HomeSecurity4You are designed for easy installation by the consumer, using the detailed instructions provided with each product. We offer free Technical Support via telephone or email to new or existing customers for 6 months, from date of purchase. Technical Support is available Mon - Sun, 9:00am to 8:00pm EST. After the 6 month limited manufacturer's warranty has expired, you may purchase additional warranty coverage or pay a flat rate fee per incident for technical support, paid first via Paypal. Please contact us for extended warranty coverage pricing.

Note: We do not provide technical support for consumers who purchased products from our competitors.

Product Warranty Information

The following devices come with a 1 year limited manufacturer's warranty. Included are the wireless security system base console (black); the personal assistant base console (white/beige); wireless door/window sensor; PIR motion detector; keychain remote. If one of these devices fail within 1 year from original purchase date, please contact us via email or telephone. A contact telephone number must be provided for us to call you and test the equipment to determine if defective or not properly installed. We will test with you before we ask that you ship it back. Customers will be responsible for all S&H costs incurred to ship the device to us and back to them. Upon receiving the device, we will also test to determine if defective or not. If device is determined to be defective within the 1 year warranty period, we will replace the defective device and ship back to you upon receipt of payment via Paypal for S&H costs. This will be determined by model, inventory and availability. Note: Some of the security products we offer, only come with a 30 day warranty. Please contact us with any questions regarding warranty coverage on specific items.

Any damage to this product as a result of improper installation, misuse, accident, neglect or any use that violates the instructions furnished by the manufacturer, WILL VOID WARRANTY IMMEDIATELY. This warranty is only valid to the original purchaser and excludes device purchased from competitors who sell the same products.

If tested and determined that the device is working properly, we will contact the customer and ship the same device back at customers cost payable via Paypal only. If determined by our technician that the damage was caused by the customer, we will contact you first to discuss costs to replace device. If customer agrees to purchase a new replacement device, it will come with a new 1 year limited manufacturer's warranty from date of new purchase. If customer does not want to incur cost to replace the device, the determination will then be made what to do with defective device. The damaged device will be void and no longer be covered under the 1 year limited manufacturer's warranty.

Warning - Do not remove the warranty label from the bottom of the Wireless Security System's base console (black unit) or Personal Assistant's base console. If the base console is reported to us as being defective and returned to us without the HomeSecurity4You label, it will only be returned to customer after receiving S&H costs via Paypal at the customers expense. The 1 year limited manufacturer's warranty will then be void. We are not the manufacturer, only a reseller of the security products we offer and are not liable for any of the products we offer. We are not responsible for any compatibility problems or issues, so we ask that you please contact us first, before purchasing from our website. All sales are final, we do not accept returned equipment or offer refunds once purchased. If you have questions regarding our warranty terms, please contact us so that we may better serve you.